TERMS & CONDITIONS

 

1. THE FOLLOWING APPLIES TO END USERS OF THE ITINERARY:

 

WE ARE NOT RESPONSIBLE TO YOU OR ANYONE ELSE FOR ANY LOSS, DAMAGE, LIABILITY, COST OR EXPENSE SUFFERED IN CONNECTION WITH THE USE OF THE ITINERARY OR ANY CONTENT OR SERVICES AVAILABLE VIA THE ITINERARY. 

 

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ITINERARIES OR THEIR CONTENT AND EXCLUDE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY LIABILITY WHICH MAY ARISE AS A RESULT OF THEIR USE. WE WILL NEVER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS, OR LOSS OF PROFITS OR REVENUE ARISING OUT OF THE USE OF OUR ITINERARY. 

 

NOTHING IN OUR TERMS & CONDITIONS EXCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR LIABILITY FOR FRAUDULENT MISREPRESENTATION. SUBJECT TO THE PREVIOUS SENTENCE, OUR LIABILITY TO YOU UNDER THIS AGREEMENT IS LIMITED TO RESUPPLY OF THE CONTENT OR SERVICES ACCESSED VIA THE ITINERARY.

 

WE USE REASONABLE CARE AND SKILL TO ENSURE THE ACCURACY OF THE INFORMATION PROVIDED ON THE ITINERARY. INFORMATION CONTAINED ON THE ITINERARYMAY NOT BE FULLY ACCURATE AND IS PROVIDED “AS IS”.

 

 

 

2. THE FOLLOWING APPLIES TO END USERS OF THE VIDEO 

 

WE WANT TO OFFER OUR CLIENTS A FAIR DEAL, BY PROVIDING AN EASY TO USE VIDEO EDITING SERVICE AT AFFORDABLE RATES. WE STRIVE TO MAKE THE BEST OUT OF THE MATERIAL OUR CLIENTS SEND US AND THEREFORE DIFFERENTIATE OURSELVES THROUGH THE QUALITY OF THE RESULT OF OUR WORK. SHOULD DISPUTES OR MISUNDERSTANDINGS ARISE WE WILL ALWAYS TRY TO FIND A REASONABLE AND FAIR SOLUTION BASED ON THE TERMS OUTLINED BELOW.

 

BY EMPLOYING THE SERVICES OF WORLD WILD HEARTS, YOU ARE SUPPLYING WORK RELATED TO OUR SERVICE, YOU ARE AGREEING TO THESE TERMS. THESE ARE LEGAL AND BINDING.

 

TERMS DEFINED:

 

1. THE SERVICE

WORLD WILD HEARTS (“SERVICE”) IS A VIDEO EDITING SERVICE WHICH INCLUDES VIDEO PLANNING, EDITING AND ANIMATION.

 

2. YOU

YOU OR “CLIENT”, IS A CUSTOMER OF THE SERVICE OR REPRESENTS AN INDIVIDUAL OR GROUP CONSIDERED TO BE A CUSTOMER OF THE SERVICE.

 

3. CONTENT

THROUGH THE SERVICE, THE CLIENT IS REQUIRED TO PROVIDE VIDEO FOOTAGE, OTHER MATERIALS AND CONTENT, AND A DESCRIPTION OF THE PARTICULAR VIDEO PROJECT (THESE PARTICULARS ARE REFERRED TO COLLECTIVELY AS “CONTENT”) TO THE EDITOR.

4. INTELLECTUAL PROPERTY RIGHTS

THIS REFERS TO ALL CURRENT PATENT RIGHTS, MASK WORK RIGHTS, RIGHTS OF PUBLICITY, COPYRIGHT RIGHTS, MORAL RIGHTS, TRADE DRESS AND SERVICE MARK RIGHTS, TRADEMARK, TRADE SECRET RIGHTS, GOODWILL AND OTHER INTELLECTUAL PROPERTY, AS WELL AS THOSE THAT ARE TO EXIST IN THE FUTURE, AND ALL APPLICATIONS OF THE SAID RIGHTS AND REGISTRATIONS, EXTENSIONS AND RENEWALS THEREOF, UNDER THE LAWS OF TERRITORY, COUNTRY AND STATE, OR OTHER JURISDICTION

 

TERMS

 

THROUGH THE SERVICE, A CLIENT WILL PROVIDE CONTENT TO AN EDITOR:

 

CONTENT

 

REGARDING CONTENT, YOU ASSERT, REPRESENT AND CERTIFY IT AND OUR USE THEREOF AS INTENDED IN THIS AGREEMENT. THE SERVICE DOES NOT INTEND TO VIOLATE ANY LAWS OR THIRD-PARTY RIGHTS.

 

AS A CLIENT, YOU AGREE NOT TO POST CONTENT THAT: (I)COULD POTENTIALLY CAUSE DAMAGE OR LOSS TO ANY INDIVIDUAL OR PROPERTY; (II) COULD POSSIBLY CREATE LOSS, HARM, EMOTIONAL DISTRESS, PHYSICAL OR MENTAL INJURY, DISABILITY, DISFIGUREMENT, PHYSICAL OR MENTAL ILLNESS OR DEATH TO YOURSELF, TO ANOTHER OR TO ANY ANIMAL; (III)COMPRISES ANY CONTENT OR INFORMATION THAT WE BELIEVE TO BE HARMFUL, UNLAWFUL, DEFAMATORY, ABUSIVE, RACIALLY OR ETHNICALLY ABUSIVE, INFRINGING, INVASIVE OF PUBLICITY RIGHTS OR PERSONAL PRIVACY, LIBELOUS, HARASSING, PROFANE, THREATENING, HUMILIATING TO OTHER PEOPLE PUBLICLY OR OTHERWISE, OR OTHERWISE OFFENSIVE; (IV) PURSUES TO INJURE IN ANY WAY OR EXPLOIT CHILDREN BY SUBJECTING THEM TO CONTENT THAT IS INAPPROPRIATE; (V) CONSISTS OF ANY CONTENT OR INFORMATION THAT IS CRIMINAL (INCLUSIVE OF, WITH NO LIMITATIONS, THE DISCLOSURE AND DISTRIBUTION OF INSIDER INFORMATION OF ANOTHER PARTY’S TRADE SECRETS UNDER SECURITIES LAWS); (VI) COULD POSSIBLY REPRESENT OR FURTHER TORT OR A CRIME; (VII) HAS CONTENT OR INFORMATION THAT YOU KNOW AND BELIEVE TO BE INCORRECT OR OUTDATED. (VIII)COMPRISES OF ANY CONTENT OR INFORMATION THAT YOU ARE NOT PERMITTED TO GIVE UNDER ANY FIDUCIARY OR CONTRACTUAL RELATIONSHIPS OR LAW;

 

YOU AGREE TO POST CONTENT THAT DO NOT INFRINGE ON THIRD-PARTY RIGHTS OF ANY KIND, INCLUDING AND NOT LIMITED TO RIGHTS TO PRIVACY AND INTELLECTUAL PROPERTY RIGHTS.

 

IF YOU ARE PROVIDING YOUR OWN MUSIC FOR THE PROJECT, MAKE KNOWN THAT YOU ARE THE OWNER OF A PIECE OF MUSICAL COMPOSITION’S COPYRIGHT RIGHTS, INCLUSIVE OF AND NOT LIMITED TO THE MECHANICAL, SOUND RECORDING RIGHTS, AND PERFORMANCE, WITH RESPECT TO ALL ASPECTS OF THE MUSICAL WORK (INCLUDING LYRICS) AND SOUND RECORDING INCLUDED IN THE SAID CONTENT.

 

WE RESERVE THE RIGHT, ALTHOUGH WE ARE NOT OBLIGED, TO SOLELY DETERMINE WHETHER OR NOT TO REJECT AND/OR DELETE ANY CONTENT THAT WE BELIEVE INFRINGES ON THESE STIPULATIONS.

 

AS A CLIENT, YOU ALONE ARE ACCOUNTABLE FOR THE CONTENT YOU POST (WHETHER OR NOT THEY BELONG TO YOU), AND YOU ARE LIABLE FOR THE PENALTIES AND COSTS OF UPLOADING AND/OR PUBLISHING THE MATERIALS.

 

CURRENT VIDEO PROJECT(S)

 

THE CLIENT IS IN CHARGE OF VIEWING, REVIEWING, COMMENTING AND APPROVING THE VIDEO PROJECT WORKED ON BY THE EDITOR. THE MEDIA FILES A CLIENT WANTS TO GET EDITED MUST BE UPLOADED AS A COMPLETE PACKAGE. WORLD WILD HEARTS WILL CONFIRM THE NUMBER OF FILES UPLOADED. ONCE THE CLIENT CONFIRMS THE UPLOADED FILES THE PROJECT WILL START. IF MORE FILES WILL BE UPLOADED LATER IN THE PROJECT THEN EXTRA CHARGES WILL APPLY.

REVISIONS

 

A CLIENT IS PERMITTED TO REQUEST ONE REVISION WHICH IS INCLUDED IN THE PACKAGE PRICE. FURTHER REVISIONS WILL BE CHARGED.

 

IF A CLIENT IS DISSATISFIED WITH ANY RESULT DURING THE EDITING PROCESS, REQUESTS FOR CHANGES SHOULD BE ARTICULATED WITHIN (5) CALENDAR DAYS AFTER THE DELIVERY OF THE DRAFT VERSION OF THE RESULT. 

 

FEES AND BILLING

 

THE CLIENT IS ASKED TO PAY 100% OF THE PROJECT FEES AT THE START OF ANY PROJECT OR WHENEVER A SERVICE IS REQUESTED. ONCE ALL FEES HAVE BEEN PAID OFF, WORLD WILD HEARTS WILL START THE PROCESS.

3. THE FOLLOWING APPLIES TO THE RETURN POLICY FOR WORLD WILD HEARTS APPAREL

 

DELIVERY

 

WHEN WILL I GET MY ORDER?

 

IT TAKES 3-7 DAYS TO FULFILL AN ORDER, AFTER WHICH IT’S SHIPPED OUT. THE SHIPPING TIME DEPENDS ON YOUR LOCATION, BUT CAN BE ESTIMATED AS FOLLOWS:

  • USA: 5- 8 BUSINESS DAYS

  • INTERNATIONAL: 10-20 BUSINESS DAYS

 

WHERE WILL MY ORDER SHIP FROM?

WE WORK WITH AN ON-DEMAND ORDER FULFILLMENT COMPANY WITH FACILITIES WORLDWIDE!

 

WILL I BE CHARGED CUSTOMS FOR MY ORDER?

AN ADDITIONAL CUSTOMS AND TAX FEE CAN OCCUR ON INTERNATIONAL ORDERS. THIS FEE IS NOT IN OUR CONTROL AND IS ASSESSED BY YOUR LOCAL CUSTOMS OFFICE. CUSTOMS POLICIES VARY WIDELY FOR EVERY COUNTRY SO PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE DIRECTLY TO SEE IF THEY APPLY DUTIES AND TAXES TO YOUR PURCHASES.

 

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?

BEFORE GETTING IN TOUCH WITH US, PLEASE HELP US OUT BY DOING THE FOLLOWING:

  • CHECK YOUR SHIPPING CONFIRMATION EMAIL FOR ANY MISTAKES IN THE DELIVERY ADDRESS.

  • ASK YOUR LOCAL POST OFFICE IF THEY HAVE YOUR PACKAGE.

  • STOP BY YOUR NEIGHBORS IN CASE THE COURIER LEFT THE PACKAGE WITH THEM.

  • PACKAGE THEFT IS ON THE RISE— IF YOU'RE EXPECTING A HOME DELIVERY AND YOU KNOW YOU WON'T BE HOME TO ACCEPT IT, USE AN ADDRESS WHERE YOU KNOW YOU'LL BE!

  • IF THE SHIPPING ADDRESS WAS CORRECT, AND THE PACKAGE WASN'T LEFT AT THE POST OFFICE OR AT YOUR NEIGHBOR’S, GET IN TOUCH WITH US AT WORLDWILDHEARTS@GMAIL.COM WITH YOUR ORDER NUMBER.

  • IF YOU DID FIND A MISTAKE IN YOUR DELIVERY ADDRESS, WE CAN SEND YOU A REPLACEMENT ORDER, BUT SHIPPING WILL BE AT YOUR OWN COST.

 

ORDERS

 

HOW ARE YOUR PRODUCTS MADE?

WE WORK WITH A RELIABLE, HIGH-QUALITY PRINT-ON-DEMAND DROP SHIPPER. THEY HAVE LOCATIONS WORLDWIDE, SO DEPENDING ON WHERE YOU ARE, YOUR ORDERS ARE PRINTED AND SHIPPED FROM THE FACILITY THAT CAN DO IT MOST EFFICIENTLY!

 

HOW DO I TRACK MY ORDER?

IF YOUR SHIPPING METHOD INCLUDES TRACKING, YOU’LL RECEIVE A TRACKING LINK VIA EMAIL WHEN YOUR ORDER SHIPS OUT. IF YOU HAVE ANY QUESTIONS ABOUT YOUR TRACKING OR SHIPMENT, DROP US A LINE AT WORLDWILDHEARTS@GMAIL.COM.

 

I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?

WE’RE SO SORRY IF THE PRODUCT YOU ORDERED ARRIVED DAMAGED. TO HELP US RESOLVE THIS FOR YOU QUICKLY, PLEASE EMAIL US AT WORLDWILDHEARTS@GMAIL.COM WITHIN A WEEKS' TIME WITH PHOTOS OF THE DAMAGED PRODUCT, YOUR ORDER NUMBER, AND ANY OTHER DETAILS YOU MAY HAVE ABOUT YOUR ORDER. WE’LL GET BACK TO YOU WITH A RESOLUTION AS SOON AS POSSIBLE!

 

RETURNS

WHAT’S YOUR RETURN POLICY?

WE DON’T OFFER RETURNS AND EXCHANGES, BUT IF THERE’S SOMETHING WRONG WITH YOUR ORDER, PLEASE LET US KNOW BY CONTACTING US AT WORLDWILDHEARTS@GMAIL.COM!

 

DO YOU OFFER REFUNDS?

REFUNDS ARE ONLY OFFERED TO CUSTOMERS THAT RECEIVE THE WRONG ITEMS OR DAMAGED ITEMS. IF ANY OF THESE APPLY, PLEASE CONTACT US AT WORLDWILDHEARTS@GMAIL.COM WITH PHOTOS OF WRONG/DAMAGED ITEMS AND WE’LL SORT THAT OUT FOR YOU.

 

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?

AT THIS TIME, WE DON'T OFFER EXCHANGES. IF YOU’RE UNSURE WHICH SIZE WOULD FIT BETTER, CHECK OUT OUR SIZING CHARTS—WE HAVE ONE FOR EVERY ITEM LISTED ON OUR STORE, IN THE PRODUCT DESCRIPTION SECTION. THOUGH RARE, IT'S POSSIBLE THAT AN ITEM YOU ORDERED WAS MISLABELLED. IF THAT’S THE CASE, PLEASE LET US KNOW AT WORLDWILDHEARTS@GMAIL.COM WITHIN A WEEK AFTER RECEIVING YOUR ORDER. INCLUDE YOUR ORDER NUMBER AND PHOTOS OF THE MISLABELED ITEM, AND WE’LL SEND YOU A NEW ONE, OR ISSUE A REFUND!

  • White Instagram Icon
  • White Facebook Icon